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Taobao Global Direct Shipping

Updated on April 27, 2017

2fdc9979e97fbd3e52930f32077c064cTaobao Global Direct Shipping is a Taobao official forwarding service in Singapore and Malaysia areas. All you need to do is checkout all items in your shopping cart at once, select “Taobao Direct Shipping” and make payment, sit back and wait for your parcel to be delivered directly to you without having to undergo a consolidation process at the forwarder warehouse.

The biggest advantage of this service is you only have to make one-time payment including domestic + international shipping fee, so you won’t need to consolidate your orders and make any second payment – Fast and easy! Save time save money!

1. Shipping Rates for Taobao Global Direct:

Country Forwarder Local Courier Price starting from Size Limit Weight Limit
Singapore ZTO DPEX 39RMB Single Side: ≤80cm
Total: ≤120cm
West Malaysia ZTO SKYNET 32RMB Single Side: ≤80cm
Total: ≤120cm
East Malaysia ZTO SKYNET 41RMB Single Side: ≤80cm
Total: ≤120cm

2. The detailed procedures:

Step 1: Make your order by selecting “Buy Now” or “Add to Cart”. If you are making multiple orders, it is recommended that you choose “Add to Cart” to consolidate all your items and make a lump-sum payment.

After clicking “Add to Cart” you will be told that the item has been successfully added, click “Proceed to Checkout” to consolidate all your items and make payment.

Step 2: Select the items that you want to consolidate, click “Checkout”.

Tips: Consolidation in shopping cart – you can only consolidate items listed on this page.

Step 3: After clicking “Checkout” you will enter the “select delivery address” page. Please select your Singapore or Malaysia address.

Tips: You may click on the upper right to “use a new address” and “manage delivery address”.

After confirming the address, click “Next” to confirm the direct shipping method.

Tips: You can see the domestic shipping fee and international shipping fee clearly shown on the right. It’s convenient! It’s money-saving and trouble free!

After confirming the shipping method, your selected items will be listed at the bottom of the page, along with the total amount to be paid.

Check the item information, amount, etc. and click “Submit Order” to enter the payment page.

Note: Certain products which are not eligible for Taobao Direct Shipping will be shown under the “Submit Order” button. These items will not be included in the calculation of the total amount!

Step 4: After clicking “Submit Order” you will enter Alipay payment page. Here you can choose to view other overseas versions. You are advised to check and verify all order details, and then select your payment method.

After making the payment, you may go to “Purchased Items” to check the order details. Don’t forget to check the delivery status very closely!

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175 thoughts on “Taobao Global Direct Shipping”

  1. Hi Eric, I just realised Skynet has very bad reviews. I just paid for Taobao direct shipping to East Malaysia. Can I change the forwarder now?

  2. hey eric,
    i ship my item by Global Direct and right now its on “您的包裹已在中通集运仓库正常入库” so do i need to click something? because from me using google translate its saying that Your package has been put in storage in normal through Cargo Warehouse, so do i need to click something for it to send or should i just wait?

  3. hi. i want ask what are different taobao global direct shipping and taobao cargo ? and what courier will be use if i use ‘taobao global direct shipping’ ?

    second question, use taobao global direct shipping can not be combined with other order right ?

    1. with Taobao cargo,you can combine several orders purchased on different days, taobao global direct shipping can not do this.Skynet will be your courier when using taobao global direct shipping

      yes,use taobao global direct shipping can not be combined with other order.

  4. Muxtaram Irgasheva

    Hi Eric. This is the first time I ordering from taobao. If my order is stuch in warehouse anyway I can receive my orders. I mean is the taobao service safe? Thank you

  5. Hi eric, please help. My orders says “2016-Dec-02Fri.01:42:05【海外】Arrived Hub” however the circle thing at the top of the page when I click track items is blinking delivered. However I have not received anything. What should i do?

  6. Hi Eric, can i ask if the global direct shipping is the seller ship from them to us directly in SG? Or they ship to some forwarder and the forwarder ship to us? (just minus-ing off the consolidating part) ??? Because i asked the seller directly and she claims she does not ship to SG directly. However i can still see the Taobao Global Direct Shipping option.

    1. they ship to some forwarder and the forwarder ship to you,you can select Taobao Global Direct Shipping if you see that option,the seller will see the forwarder address.

  7. Hi sorry Eric, just to clarify. For this global direct shipping. Does it mean that the seller of the product directly ship from them to our address in SG? Or do they ship to some forwarder and the forwarder ship to us? My item is eligible for global direct shipping, but the seller says they can’t ship to SG directly?

    1. they shipped to a forwarder in HK, ZTO . And my parcel is not here yet and stuck at some custom although it says in my taobao app it’s already been delivered . They do not update the latest tracking number of your local courier services after they have delivered it to your country . Or maybe it’s because I can’t mandarin to find out where it it :/

  8. So I choose global direct shipping for my items and it showed
    “2016-Nov-26Sat.18:27:04【海外】送关” since last Saturday. How to know the current status? Or it is stuck at the customs?

    物流公司: 中通秀驿

    1. Hello! My items are also in the midst of 送关 since 24th November! I am a bit worried if the items are lost in transit! Is there any ways to ensure that my items are still safe and sound? 🙁

  9. Hi Eric,

    I have bought 3 items and chose global direct shipping . However I have only received one items. The remaining 2 items status is as
    您的包裹已在中通集运仓库正常入库. How should i proceed.? Please advise. Thanks a lot

  10. Hi Eric! Appreciate your post 🙂

    Can I know if 中国大陆段运费:¥30.00 海外段运费:¥0.00, does this mean that the shop on taobao does not ship direct to Malaysia/Singapore?

    Upon carting out, there is a “推荐” beside the option for 淘宝直送 Taobao Global Direct Shipping ¥30.00 . I’m pretty confused.

    Thank you for your advice! 🙂

  11. hi eric if i now wan to buy thing form taobao.. the weight or product is 13kg and 110*60*60cm can i use directi global shipping? please advice and i if i exceed the requirement for direct shipping there will being stored at taobao’s warehouse instead of being forwarded to me?

  12. Hi Eric, I usually shopping in Taobao via ShopBack to get cashback, so it is usually linked to the cn taobao.com. I once encountered a case that I made purchase and choosen direct shipping (I inputted my SG address) and waited for long time like 2 weeks, then I contacted seller and he said they don’t ship oversea. How can this happen, or just I so shuay met this seller tried to play pang with me?

  13. Hi Eric,
    The local courier skynet lost my parcel during the shipment. It has been confirmed via phone call with them. Can i know how i can do a refund ? I was informed by ZTO that skynet need to confirm with them first only the refund can be done.
    Will i get compensate only on the shipping fee ? How about the item inside ? Can i get full refund too ?
    They request Alipay account for the refund. What if i dont have an Alipay acc ?
    Your reply is very much appreciated.

  14. Hi Eric,

    I bought 4 similar items from taobao using the Direct Shipping and it turns out that each item was 122cm, which exceeds the size limit by 2cm. This resulted in my items being stored at taobao’s warehouse instead of being forwarded to me. I really need those 4 items and have no intention of returning it to the seller. Could you please advise me?

  15. Hi eric,

    Not sure what happened to my account, after submitted the orders the direct shipping option didnt appear and I only can see consolidation shipment option.

    I just used the direct shipping for the same shop but want to purchase again but cant see the direct shipping option any more.

    P.s tried on computer and mobile

    Pls help, tks

  16. Hi Eric,
    I made order from 3 suppliers and i pay for direct shipping to Malaysia address with 1 time payment inclusive shipping fee. Then i got msg from the dispatch thst 1 of my order parcel >130cm and need to top up, or i can choose to return to seller.
    I request to return and ask for seller refund. Does this has any impact on the other 2 order that i made from 2 different sellers ? note that i paid 3 sellers on the same payment. I check the delivery status on the other 2, it seems like they are hanging in the china warehouse. the status shown were green and they thanks me for getting their services.

    Please advise, thanks in advance.

  17. Eric,

    Their warehouse contacted me through whatsapp and told me to top up another 228rmb for international shipping fee. When I checked the details of my items, it didn’t ask me to pay for the international shipping fee as for now. Need your advise.

      1. Hi Eric, any idea where to find the pay for the international shipping fee button?

        I have a scenario now where I purchase some a few items, direct shipping to SG showed me only 39RMB thus i went ahead now items are at warehouse with latest status “Arrived Hub”

        I see 2 different tracking number including of which belongs to DPEX and i see the same status “Arrived Hub”

        earlier i contacted warehouse CSO cause i didn’t see any status updates, now they’re asking if i topped up the charges required as one of my items has a very large volumetric weight (6kg+)

        they did not advise me how to top up or should I ignore because I already have a DPEX tracking number? Not sure if it will proceed to delivery to SG automatically.

        Appreciate your help & advice on this.

        Thank you very much,

  18. I paid for a ceiling light fan (RMB599) and the suggested taobao global direct shipping fee (RMB116). However when product reached 中通, it was not accepted because it is too large.

    After 2 hours of online chat, seller agree to process refund for RMB599. Need to know if taobao global direct shipping fee (RMB116) will be refunded?

    Seller also advised they only sell in China, so how was the suggested shipping fee (RMB116) is derived?

    1. HI,yes,the shipping fee will be refunded.the seller is only responsible for sending items to the forwarder warehouse.the suggested shipping fee is caculated by the forwarder,which is 中通 in your case.

  19. Hi Eric,

    Wonderful blog you have there. Its a life saver.

    However i have a question. im using direct shipping to purchase my goods. i understand that i need to contact the warehouse after the goods have arrived. I dont really understand how to do so.
    Can you please elaborate more?

  20. Hi Eric,

    I have bought something from Taobao. It shows delivered but i have checked the AWB at SKYNET it shows AWB does not exist. I did not receive the parcel at all. So where and how or who i should check with now? Hope you can show some lime light.

    Thank you.

    Calvin Yap

  21. Hello Eric, I bought an item on taobao, but I didnt know that I need to use the forwarder agent (warehouse) or taobao only ships directly to Singapore and Malaysia, I input my address in Vietnam..and paid only one time. The payment is done. Can the seller ship directly to my address in Vietnam, or I have to contact him/her again to fix this issue?

    Thank you very much,

    1. Hi,Most of the seller do not ship directly to Vietnam,even if they do,the shipping cost is really high,so I suggest you request a refund and then find a taobao agent.

  22. Hi Eric,

    can i check what it means by total cannot exceed total < 120cm?

    Means i have to add the packaging size L + W + H = must be less then 120cm?

    what about 1 side means? each L / W / H must be below 80cm?

    Looking forward to your reply soon.

    Many Thanks!

  23. Hi Eric ! I’m glad for the work you’ve done on your post. I am thinking, instead of the taobao agent, I would like to purchase from taobao directly for myself. But my country isn’t in the selected field of any shipping method. Please give me advise ! Thank you !

      1. Thank you for the reply.

        As you said in other post, direct shipping may cause further taxation. Is there a guideline for what item to be tax and what not.

  24. christine8333

    hi Eric, if use direct shipping to malaysia, after choose the malaysia address there was dont have the next step to choose the direct shipping. can you help?

  25. Hi there!
    Is that the official weight limit for taobao global direct shipping? Because I cannot find this info anywhere else. I have read across somewhere that if your item is too big, they will reject it and send back to the seller, is that true? I bought 2 parcels weight almost 12kg, kinda worried now. =/

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