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How to Return the Goods from Warehouse to Taobao Seller?

return taobao sellerI have received many emails from my readers, saying that their purchased items have been rejected by the warehouse, and that they wanted to return the items to the sellers. This article aims to guide you how to return the goods from the warehouse to the sellers.

Shipping rate for Return

Forwarder FIRST 1KG(RMB) NEXT 1KG(RMB)
中通ZTO 12 6
Zhongshan courier 10 4
4px 12 4
递壹时DEX 12 12
增利 10 8
Prouter 12 7
乐趣购 12 6
顺丰 22 12
JCEX Jiacheng International 12 6

Step One: Get the return address

It is recommended that you go to “Purchased Items(已买到的宝贝)” to find the relevant order, and apply “Refund/Return(退款/退货)” / “After-sales application(申请售后).” Click here to see more details.

After the seller has agreed on your application for return or refund,they will provide a return address on the refund application,this address will be used for the following steps.

I do recommend you to aliwangwang with the seller before you submmit the application to smooth the process.

Step Two: fill in the refund/return form

Go to “My Taobao” – “Purchased Items” – click “Taobao Consolidated Shipping(官方集运)” on the left, find your order, and click the “Return to Seller(退回卖家)” button to return the goods.

Here is the step by step guide with pictures:

1. On the consolidation order page, click “Orders to be consolidated(待集运订单)” to find your forwarder. Find the order that you wish to return, click “Return to Seller(退回卖家)”.

2. Find the seller’s address from the refund application, fill out the form, and pay for the shipping fee will do.

3. After your forwarder has sent out the goods, you may check the waybill number from your order details (you can also enquire for the waybill number from Alipay’s online customer service).

Copy the waybill number and paste it to the refund/return form, as illustrated below:

After filling out the form, click “Submit information” and that’s all. You will receive your refund after the seller has received the goods!

About Eric

Hi! I'm Eric,the guy behind howtotao.com.Please feel free to contact me if you have any further questions or concerns regarding taobao.

21 comments

  1. Hi Eric, I have bought some items from Taobao. The items have arrived to the warehouse but I left there for over 20 days. Now I could not find the consolidated shipment buttons for the items. Please help.

  2. Hi Eric,

    I successfully started a refund and got a return address from the seller. Now I am trying to fill out the return shipping address form, but it keeps saying “Submit Order Failed”. What am I doing wrong?

  3. Hi, Eric.

    So I ordered 5 items from same seller and seems like some items in the order can not be shipped.
    It says special item and storage issue.

    Since I don’t speak Chinese, I am a little bit frustrated.
    Do I have to return everything I ordered from this seller or can I keep the items that the warehouse can ship and return the problematic items?

    And how do I find out which item is not shippable?

    Thank you so much for your help!
    Glad I found the website. 🙂

  4. hi Eric, what to do if they give the wrong waybill number at the taobao order. I requested for a refund, but then the seller gave me a right waybill number. now my item is stucked at the warehouse because taobao system cannot detect my order. so I cannot pay transit fee. so how?

  5. Hi Eric, i bought few item and 1 of the item warehouse wrongly calculate the shipping fees when i made the order payment. item arrive at warehouse and contact me that the item was oversize and they gave me option either ship by sea plus add some fees or return to seller. I agreed to return to seller and seller also agreed accepted my return. At the page when we paid for the return only show yuan12, but now seller asking me to pay him yuan120 for shipping fees.

    So how i need to go about??

  6. Hello Eric, my seller agreed to return and refund on the products that i bought. The list of courier service that she provided is not available in Malaysia. How do i ship the item back to them for the refund ?

  7. Hi Eric,

    Thanks the great article. I wonder if you can give me some guidance on the following scenario:

    I purchased 5 items to be grouped and shipped overseas. However, 1 of 5 items was rejected by the warehouse for shipping due to transport policies. Return shipping for the item is more costly than the item itself. I would like the warehouse to trash the item instead of returning it. Is this possible?

    In addition, will this process disrupt the original shipping process. I don’t want the other 4 items to be delayed.

    Thank you very much in advance.

    Cheers,
    New Tabao User

    • Hi,yes,it is possible,some readers did this before.you just need to contact your warehouse,tell them which item you want to trash.and No,it won’t disrupt the original shipping process for other 4 items.

  8. Hi Eric,

    If we paid via eNets, would the refund be automatically credited back into our bank accounts? Or would it be credited to Alipay.

    Thank you.

    • it depends on the refund type.Refund be automatically credited back into your Alipay accounts if it is a successful transcation.will be back to your bank accounts if it is a failed transcation.

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