Hello Eric, my seller agreed to return and refund on …

Comment on How to Return the Goods from Warehouse to Taobao Seller? by hui.

Hello Eric, my seller agreed to return and refund on the products that i bought. The list of courier service that she provided is not available in Malaysia. How do i ship the item back to them for the refund ?

Recent Comments by hui

Comment on Taobao Global Direct Shipping

Hi Eric,
The local courier skynet lost my parcel during the shipment. It has been confirmed via phone call with them. Can i know how i can do a refund ? I was informed by ZTO that skynet need to confirm with them first only the refund can be done.
Will i get compensate only on the shipping fee ? How about the item inside ? Can i get full refund too ?
They request Alipay account for the refund. What if i dont have an Alipay acc ?
Your reply is very much appreciated.


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