How to Buy Directly from Taobao – Updated for 2017

Shopping directly at Taobao.com is an intriguing experience. While more faint-hearted shoppers may never leave the comfort of a taobao agent’s website, adventurous e-consumers will jump at the chance to shop direct.

Direct shopping will save you money. You’ll avoid agent’s fees of up to 10% and you’ll save the domestic Chinese postage for shipment between a seller’s warehouse and your agent’s place. But extra bucks in your pocket isn’t even the best part: a healthy feeling of accomplishment will grow as you maneuver the Chinese e-commerce system.

1. Preparation

1.1 Can I buy from Taobao/Tmall internationally without agent?

Taobao has launched its overseas market website (world.taobao.com) and official forwarding Services(Taobao cargo) specially for  international buyers.This service includes Taobao Global Direct Shipping and Taobao Global Consolidation and Shipping. It currently supports the following areas:

Shipping Methods Supported Countries
Taobao Global Direct Shipping Singapore,Malaysia,HongKong,Taiwan
Taobao Global Consolidation and Shipping USA,Canada, Australia,New Zealand,Singapore,Malaysia,Taiwan,Macao,Japan(new)

1.2 Translate Chinese Taobao to English Taobao

the one of the major difficulty you are facing to shop on taobao is the Chinese language. In order to solve this obstacle, you need the Google Chrome to get the single page or the whole website translated into your onw language. Get started now:

1) Install Google Chrome. This browser enables instant webpage translation into English, a prerequisite for comfortable Taobao.com shopping. (Unless, of course, you are fluent in reading Chinese.)

This method is far preferable to individual-word translating because you get the big picture. Sure, some of the text may look weird or seem poorly translated, but it’s sufficient to allow you to shop.

2) Open Google Chrome’s settings and search for “translate”. Make sure on the Language Input settings that Chinese (Simplified) is checked for “Offer to translate pages in this language”.

 

Google Chrome-taobao

 

Now, any Taobao.com pages you open will automatically be translated into English. Yay! Too easy. (When you mouse-over a translated word, the original Chinese-character set appears. Nice way to learn a new language.)

If you get stuck at a non-translatable section, a good source for instant translation from Chinese -> English ishttps://www.mdbg.net/chindict/chindict.php?page=translate. Just cut and paste the characters into the box.

If you cannot copy & paste to translate, you can install the google translate app on your phone,use your camera to translate text instantly.
or try screenshotting text that was not translated and use https://www.i2ocr.com to translate the actual image.

2. Creating Your Account

Open an account on taobao is very easy because it provides English version of sign up now.I have written another post on how to register a taobao account.just follow the steps you will be able to get your taobao account.

It is advised to to download aliwangwang to communicate directly with the seller and forwarder.here is the download page.

3. Product Search

you can use product image and English keywords to search on taobao.here is the guide.

Browse and shop in the translated Taobao.com site to your heart’s content.Click on a category or an item, and you’ll see a page lay-out similar to this one. Look familiar? taobao item page

Clicking “Buy Now” will take you directly to checkout. If you’re filling a shopping cart, you will need to add a check (√) by your confirmed item(s) to activate the orange “Submit” field.

Some important shopping tips:

  • Refresh your knowledge of the metric system or use a converter to ensure you choose the correct size
  • Before you fall irreversibly in love with an item, check the seller’s rating,you can learn more about seller rating and buyer feedback from this post.
  • Estimated shipping costs from the seller to your address can be viewed on this page by “Freight’ (the Chinese yuan (¥) is worth about $0.16, or  ¥6 to one US$).

If you see the following information:

  • sorry, this item can’t be shipped to your selected address.
  • 該寶貝不支持國際轉運服務,如果您需要購買,請取消國際轉運
  • 该宝贝不支持国际转运服务,如果您需要购买,请取消国际转运

that means Taobao cargo can not ship this item to you.you need to find a taobao agent or your own forwarder.

If you see information like this:

  • 根據所在國法律法規或平臺政策 此項商品限制下單購買
  • 根据所在国法律法规或平台政策 此项商品限制下单购买。

that means you can not buy this item from world.taobao.com.World.Taobao.com has a system to filter products that they think is inappropriate for international buyers to purchase from.if you still want to buy this item,you should try to:

  • Contact the seller,copy the error info to them,ask the seller to give you a new item link with no brand name or minimal product info.
  • Find a taobao agent to buy it for you.

4. Placing Your Order

4.1 Input Your Shipping Address

A weak point in the Taobao.com purchase path is the Chinese-language-only, non Google-translatable screen to enter Shipping/Delivery Information.

ShippingDelivery

The option “所在地区 ” has two dropdown menus.the first  is Region list,the second one is country list.If you are from Malaysia,you can choose “马来西亚” from the first menu,then your city from second menu.others should  海外其他 from the first dropdown,then choose your country.

For example, you are from USA,Reference the image above to choose the characters for the region “Overseas(海外其他)” and the country “USA(美国)” from the drop downs.

List of country names in Chinese:

  • USA – 美国
  • Canada – 加拿大
  • Australia – 澳大利亚
  • New Zealand – 新西兰
  • Singapore – 新加坡
  • Malaysia – 马来西亚
  • Japan – 日本

The option “手机号码 ” is your mobile phone number,and “电话号码” is your landline number.If you don’t have landline number,you can input a fake one,it is not important.Make sure you input the real and correct mobile phone number.

4.2 Choose Shipping Method

After hitting the orange “Submit” field, you’ll see your delivery details. Choose here between the Taobao.com default shipping method “Taobao Cargo(淘宝集运)” or an individual arrangement with the seller:

jiyun

Taobao Cargo: Taobao Cargo,also called Taobao Global Consolidation and Shipping, is Taobao’s official forwarding service.the process is very simple.you need to make two payments just as using the taobao agent.

First payment: Product cost + Domestic shipping fee (to forwarder warehouse)

if you choose Taobao Cargo while check out in taobao,Forwarder warehouse address will be shown as the receiver address,seller will automatically send your order to that address,You don’t need to let the seller know warehouse address privately.

Second payment: International shipping fee (to destination)

Once all the parcels you bought has arrived at the forwarder warehouse,you can log in your taobao account to consolidate items and pay for the International shipping fee (from forwarder’s warehouse to your destination address)

Note: you must register and purchase from world.taobao.com to use “Taobao Cargo”,you won’t see this option if you order from taobao.com

Taobao Cargo currently only support USA,Canada, Australia,New Zealand,Singapore and Malaysia,Japan.if you are not from these countries,you won’t see this option.

Contact Seller Shipping: Seller Supported Countries,you need to contact the seller personally before select this option.Most of taobao sellers do not ship internationally or the shipping fee can be extremely high,so I do not recommend this option.

4.3 Choose the Forwarder

For USA,The default forwarder is JCEX-ups,click “modify(修改)“,you will see more options:

forwarder

NOTE: you should remember the name of the forwarder,once your parcel has problem or you want to track your order,you can contact them on live chat and aliwangwang.

Items the carrier do not ship internationally:Battery,Liquid,Electric products,Powder,Lighter,Magnet,Tea,Food.

High risk items: replicas and counterfeit items,it will bring high risk to pass customs if your parcel contains fake items or anything that infringe an intellectual property right.

Zhongshan courier can ship the high risk items.

JCEX Jiacheng is stricter,if they found your package includes high risk items,they will hold them in their warehouse,you should either pay to return the items or pay to get them shipped with a higher shipping rate.

4.4 Confirm order details and submmit your order

confirmorder

find somebody to pay(找人代付) means you can ask someone with an Alipay account to pay for your item(s).

anonymous purchase(匿名购买):check this if you do not want people to look up what you purchase, when, from whom, etc.

大陆段运费:means domestic shipping fee.

海外段运费:means international shipping fee.it will be caculated when reaching the warehouse.

Note: even if an item shows to be in stock and a payment could be made, this doesn’t mean that the seller actually has the stock. Thus, it is recommended that, after payment, you send the purchase order number and warehouse address to the seller to verify if they could send out the goods on time.

5. First Payment: Product cost + Domestic shipping fee (to forwarder warehouse)

On the next screen you will be on the Alipay account platform. There you’ll see your own User Name assigned to an Alipay account.

If it is your first purchase using Alipay,you will be required to create an Alipay payment password (6 numerical digits, non-repeating). This password is a unique one, and will NOT be the same as your Taobao.com password.

Then you will be able to choose payment method as shown below:

Credit Card/Debit Card:

  • Visa,MasterCard,JCB
  • 3% service fee
  • Sellers with credit card payment gateway :per transaction limit: 10000 CNY,per day limit: 10000 CNY
  • Sellers without credit card payment gateway :per transaction limit: 6000 CNY,per day limit:6000 CNY

Malaysia eBanking : 1.5% service fee

Singapore eNets :1.00 SGD service fee

eNets is not supported by Taobao since September 26, 2016

Alipay purchase card(支付宝购物卡):

  • 2% service fee
  • Australians can buy it from local post offices
  • per transaction limit: 4500 CNY,per day limit: 5000 CNY

6. Consolidation &Second payment: International shipping fee (to your address)

After making the first payment, you may go to “Purchased Items(已购买的宝贝)” to check the order info.

orderpage

Label 1.you can click this blue icon to chat with the seller.

Label 2.退款/退货 this is where to request return and refund.

Label 3.退运保险 if seller has bought domestic shipping insurance for you,you will be would be compensated when you return items from warehouse to the seller.

Label 4. this filed displays the delivery status for demestic shipping period,I will talk more about this label later.

Label 5.order details page

Label 6.logistic details page

Label 7.countdown timer, when this countdown timer expired,your payment will be released to the seller.It is not the time left to pay the freight forwarding fees.

Label 8.确认收货(confirm recepit).you don’t have to click this to pay for international shipping.this confirmation is telling seller you have received the item,when that countdown timer expired,it will auto confirm.Just ignore this filed.

6.1 Check order status(Label 4)

Label 4 shows the delivery status of your order:

—- 买家已付款 means you have successfully made the payment.

—- 卖家已发货 means seller has sent your items to the warehouse.

The seller usually ship out your items within 1-3 days,if you do not see”卖家已发货” within 3 days after you make the payment,you should contact the seller for confirmation.you can send this message to him-“老板,我的订单为什么没有发货”

If the item you want is out of stock or does not have your preferred size, color, etc. the seller will send a notification to you via aliwangwang. So, if you found out that your item was not in the warehouse where it was supposed to be, you should check your aliwangwang immediately for any notification.

—- 物流派件中 means the domestic courier is delivering this shipment.

—- when you see ” 快件已签收” and hopefully a red button “支付转运费” on the right like picture below,it means the warehouse get your items and you need to pay for the international shipping fee to get your items.

When all your orders reach the warehouse,Click the “Pay for international shipping(支付转运费)” button,you will then be able to select the orders that you want to consolidate and pay the international shipping for them.Click here to see the step-by-step guide on how to do this.

zhifu

  • The free storage time in the warehouse is 20 days,so you can consolidate all orders from different sellers within that period.
  • you will be charged 1 CNY per parcel per day for extra days.
  • You can only consolidate up to 20 parcels/orders,if you have more than 20 orders,you’d need to consolidate your orders into 2 packages as each package can only have 20 orders.
  • There is a weight and size limit by the forwarder,Make sure your package does not exceed the limit.

—- when you see “快件已签收” but no “Pay for international shipping(支付转运费)” button or only button like”处理转运”,this is not good because there might be something wrong with your items.

Here, I would like to remind you that in average,your purchased items should reach the warehouse in 3-5 days from the date when order status changed to “卖家已发货” (which means that your items are shipped by sellers). If the “Pay for international shipping(支付转运费)” button does not appear after 5 days, it simply means there’s something wrong with the items. You should then check it with your forwarder and the seller immediately for clarification.

This is very important. I have received emails from many readers saying that they have waited for days for the button to appear. Little did they know that there was something wrong with their items.

And They won’t send you emails or SMS when items reach the warehouse,so You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper(国际物流助手)” in the app will automatically send you the notification.

6.2 Check order details page(Label 5)

if you want to know where the warehouse address is just in case,click Label 5 after your payment,find “收货地址”,that address is the warehouse address.”转运至” means your address(see screenshot below).

warehouseaddress

6.3 logistic details page(Label 6)

Click Label 6 to go to logistics info page.then on the left bottom of the page,you will see the following info:

waybillnumber

  • 国内段运输 means domestic shipping
  • 海外段运输 means internatioanl shipping
  • 运单号码 means your waybill number
  • 物流公司 means your courier/forwarder
  • 发货地址 means seller address
  • 集运仓地址 means forwarder warehouse address
  • 收货地址 means your address

7. Tracking &Receving

Don’t forget to check the delivery status very closely to track your order!

7.1 How long does it take to receive my Taobao order?

Below is the average delivery time provided by the forwarder:

  • USA: JCEX UPS 5-7 business days,JCEX USPS 7-9 business days,Zhongshan EMS/DHL 9 business days
  • Canada: UPS 5-7 business days,EMS/DHL 9 business days
  • Australia: JCEX 5 business days,ZTO 秀驿物流 6 business days,4px 7 business days
  • New Zealand: 7 business days
  • Singapore: 5 business days
  • Malaysia: West Malaysia 5 business days,East Malaysia 7 business days
  • Japan: 4PX 5 business days,PRouter 4-8 business days.

The speed of the local customs clearance and local postal services will affect the delivery time.

7.2 How can I track my orders?

Note: for some countries,Waybill number for international shipping can only be trackable after your country’s Customs clearance.you will find no tracking information before that.

— Track it via courier’s website

for example,if you use EMS or DHL,you should go to the following site to track the shipment.

https://www.ems.com.cn/

https://www.cn.dhl.com/zh.html

— Track it via contacting the forwarder

You can provide your waybill number and ask them where your items are now(我的货现在在哪里),they will tell you the shipping status.

7.3 Avoid Customs import duties

The forwarder will modify your package to pass through Customs, they’re very smart at this so you shouldn’t have a problem.for example,Zhongshan courier will declare a lower price on the package or use EMS to avoid getting taxed with customs when shipping parcels to Canada.

If you are worried about this,you can get the forwarder to declare a lower value or marked as a gift etc by aliwangwang the forwarder right after your payment for international shipping.

From many buyers’ personal experience,EMS is the best shipping method when you want easiest clearance through customs since most of their parcels don’t have to go through the hassle of opening and inspecting.

7.4 What if I get seized by Customs

If you are using UPS or DHL then they will email you invoice of custom and collect money at your doorstep at the time of delivery.

If you choose EMS then once your courier reaches your local post office,you will receive a call from post office and you will need to go there and pay.

8. After Sale

8.1 Refund

After the seller has sent out the goods, you may request for a refund within 25 days.

    1. Within the first 10 days, you may request for a refund by clicking the “Refund” button.
    2. Within the subsequent 15 days, you may request for a refund via “After-sales application”.

If there is a refund,Money will return to your credit card within 7 business days.Service fee will return to you if the refund is initiated within 30 calendar days from the time you make payment. After 30 days, no return for service fee.

8.2 Return

You can return the goods from the warehouse to the sellers,but the return shipping address is needed,you have to contact the seller to ask for it.here is the step by step guide.

9. Resolving Issues

Enjoy Your Taobao.Com Shopping!

Trust me, once you get the hang of buying directly from Taobao, It will always be your No.1 source when buy inexpensive and amazing stuff online.

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974 Comments

  1. hey eric,
    my item reached the warehouse and then it said this
    “19:08:46 【Cargo】 Sorry, your package due to contraband reasons can not be properly warehousing, please contact the Zhongshan Zhongshan courier manufacturers”

    please tell me what to do. How do I contact the zhongshan courier manufacterers.

  2. Hello,
    My package has left the warehouse with JCEX UPS and is at NYC Customs. I’m getting a 您的包裹异常 abnormal package status, but it doesn’t give a reason and the last status update, both on taobao and on JCEX, is just “consignment held for customs inspection.” It’s only been there about 2 or 3 days. I don’t think there’s any reason it would be seized. Should I worry about the abnormal package status or just wait a bit longer until something else happens with customs?

    • you should contact Jcex.if they your package as abnormal,it means there is something wrong with it.

  3. ” Through the shipwreck operation, will be in the overseas transport phase to generate a new package and the waybill number, please pay attention to change ”

    i got this massage . what should i do ? how to change it ?

  4. Hi Eric, thank you for this tutorial! I have a question – my orders all indicate 物流派件中 and show the blue button (确认收货) instead of the red. However, i’ve received multiple SMSes saying that my orders have reached the warehouse. Do i have to click on the blue button to confirm and make payment before the red button will appear? if not, how do i go about consolidating them? Thank you!!

  5. hi eric.

    why is it some item doesn’t have direct shipping?

    • because some items are probibited from international shipping or air shipping.

  6. Hi Eris,
    Firstly thank you for your howtotao!I This was a great help when i was getting started with the accounts and all.

    I’d like to know is there a way to do sea shipping consolidated with TAOBAO? currently if i need sea shipping i use ezbuy. However I find it expensive (I think they rip me off) Do you have any suggestions?

    • yes,you can do sea shipping for bulky or heavy stuff.a lot of forwarding companys can do this.

  7. Hi, So I’ve purchased from taobao before, and last week I purchased multiple items and am now having problems. The items’ tracking says they’re being stored at the warehouse, but on my orders page it is displaying them as delivered to me already and I can only leave a review now. How do I get them shipped to me now?

    • can you see the red button to make the second payment?if so,everthing is ok,if not,you’d better contact your forwarder to check it.

  8. Hi Eric,

    Can zippo lighter get pass custom? without fluid, just the zippo lighter itself.

    • if without fluid,it is ok to pass the Customs,ask your seller to delcare it as a metal clip and better use EMS to ship it.

  9. Hi Eric! Do any Taobao shops do drop shipping? Is it at all possible to do something like that? Also, if they’re shipping to the US, do they usually use ePacket? 最近下载了淘宝app可是我不太会读中文ㅠㅠ淘宝的app跟网站有什么大区别吗? 如果我想开一个小店的话,你觉得使用淘宝还是aliexpress哪?(Do you think you can answer more questions on WeChat?)

    • yes,it is possible,you can find a lot of Wholesalers offer this service from 1688.com,they can pack and ship items to your customer.some of them use epacket to your country.

      淘宝的app和网站是一样的.如果你刚开始的话,可以先从aliexpress开始,比较容易一些.

      • aliexpress 就是比淘宝贵ㅠㅠ我们想开一个网上的小店;如果跟人家一样用aliexpress的话就不是很好哈哈哈哈。因为大家都要最便宜的价钱 ;; 谢谢、我会图看一下1688.com!

  10. Hey Eric. So I was worried when I went to input my shipping address (Step 4.1) and my zip code didn’t show up after I entered it into the zip code box. So i went back and added my zip code to the address box in addition to the one in the zip code box. After completing my order, both zip codes showed up as my shipping address. It looks something like this: “United States 12345 Something St., AB 99999, 99999”, where the 99999 is the zip code. Did I mess up bad and will this lead to a cancellation of my order? Thanks.

  11. Hi Eric!

    The oversea waybill number they gave me for UPS says the item has been delivered to a different address back in 2014. I think it is an old USP number. Do you know where I can go to inquire about how to get my correct tracking number?

    • download aliwangwang,and chat with the seller to get your real tracking number.

  12. Hi Eric
    If I choose Taobao direct Delivery, do I need to inform the seller which warehouse to send it to? And do I need to make 2nd payment like “Taobao Cargo”

    Thanks alot

  13. Hi Eric, i recently purchased quite a number of items from taobao and would like to know how i could consolidate my orders? do i need to wait till all of the items arrive before i make the second payment for international shipping fees or do i pay every time they notify me of an item on the app?

    • HI,you can wait till all of items arrive,then make the second payment for international shipping fees.

  14. Hi Eric, do you know what’s the main problem whenever i try to proceed for payment, I stucked on that page because the processing logo keep rolling and never stop. Have any solution? I already register and verify everything and still wondering how to solve this.

  15. Hi Eric,
    I ordered an item (a synthetic wig) off a store I’ve bought off before and had no problems with before, taobao has sent it back to the couriers saying it was prohibited (仓库已拒收/禁运品) and told me to contact the seller. My friends have had the same problem with their items. What should I do in this case?

    • you can contact the seller and request a refund.

  16. Hi Eric,

    Thanks for your tutorial!

    I had placed an order but wasnt able to select the Taobao cargo option. I had already browse thru world taobao web. This is the info shown for shipping:

    请选择物流方式 Shipping Method
    联系卖家发货 Contact seller for price 中国大陆境内包邮 (建议购买前联系卖家,确定寄送至境外运费)
    如果运费过高或卖家无法发到海外,建议您在淘宝搜索国际快递,运费更省,服务全球。 点此立即搜索

    Why is it so?

    • that means this item can not be shipped abroad by Taobao cargo option

  17. Hi Eric,

    Thanks for the informative post, it’s very helpful! I’ve always purchased from Taobao (tmall, and the individual taobao sellers), but recently, everytime I try to add a product from a tmall.taobao shop, they ask me to log in (I’m already logged in), but my log in details don’t work! Do you know what’s going on?

    • sorry I don’t know what’s going on.you’d better contact taobao customer service.

  18. Hi, I ordered with UPS, but I don’t want because it’s too expensive. Can I change the delivery company after I ordered? Sellers have not sent anything yet. Do I have to contact the sellers?

    • if it is too expensive,you’d better cancel this order.for all air express,the shipping rate is similar.

  19. hi, not sure why i am getting stuck at the payment page for so long. the page where u need to enter your shipping information, it kept loading and spinning for a long time, but i still cannot manage to key in the shipping infprmatioon. am i missing out a step?
    i just created my taobao a/c

  20. Hey Eric I am currently going through the process of making my first order on Taobao. I am shipping my products to an address in China. How will it work?
    Thanks

    • set the delivery address as your China address.

      • Alright thanks. So I’ll still have to follow all of the steps you currently have laid out?

        • yes,just like you buy stuff on other shopping sites.

  21. Hi Eric,

    I ordered a bunch of items from 5 different sellers and then I consolidated the shipping. My package arrived, but one order from one seller was not in the box…. The last part of my tracking for this order says the below. What happened and what should I do? Thank you

    2017-04-22周六15:17:46[上海市]快件已到达 上海转运中心
    15:36:47[上海市]上海转运中心 已发出
    2017-04-23周日05:37:55到达目的地网点上海普陀区曹安路公司,快件将很快进行派送
    09:38:49[上海市]上海普陀区曹安路公司派件员:王铮铮 18251086076正在为您派件
    13:46:00[上海市]在上海普陀区曹安路公司进行签收扫描,快件已被 已签收 签收,感谢使用韵达快递,期待再次为您服务
    以上信息已经过优化处理,如需查看快递公司原文信息 请点击

    • which forwarder did you use?it seems your parcel was signed up by another person in another city.you should contact the seller,I am afraid the seller may provide you a fake waybill number.

        • Jcex is trying to tell you that your parcel did not reach their warehouse.so you should apply for a refund.

  22. Hi Eric,

    I’ve recently purchased an item from taobao using visa through alipay and apparently the payment didn’t go through. However, alipay stated that it will refund me because the item is out of stock.
    My question is will the refund go into my alipay account? Or will it be credited back to my visa’s bank account directly?
    I’m afraid that the refund will go into alipay account and I’m not able to withdraw the refund out or pay for my subsequent taobao purchases because I can’t verify my account because I’m not from China and Alipay requires a china bank account as well as personal information.

    • HI,Wayne

      don’t worry,most of the time,money will be credited back to your visa card directly.

      even refund go into your alipay account,you can call alipay customer service to get your money back.

  23. I frequently use Aliexpress and DHGate.
    I really wanted to try Taobao since the prices are better, so I gave it a shot back in December and tried on a low cost item ($17 multitool).
    If you can’t read Chinese, the experience is just exhausting.
    The same item was $35 on Ebay so I still went through it, it took me about an hour to figure things out.
    Everything seemed to have gone fine since the money got taken from my Credit Card within a few days.
    It is now May, so over 5 months later, I never received the item nor will I ever receive it.
    Going again to Taobao and battling with Google translate, it looks like it’s too late and there is no way to open a complaint or dispute. Not that it even matter since it would have probably been mission impossible to do it in Chinese.

    Overall, if you can read and communicate in Chinese, I have no doubt you can have some good deals but if you can’t, it is absolutely not worth the trouble.

  24. HI Eric- I usually use Zhongshan for jewelry and now they no longer allow S925 or any silver items. Is there a warehouse that will accept these?

    • you need to find a proxy to ship jewelry to you.

  25. Hi Eric,
    Thanks for the informative guide!
    Can I check with you what the seller meant as I received from the seller on the following: 这些货没有办法发转运仓的, 转运仓是不收这些货的.
    Is it because of the items I purchase and if it’s just the forwarder I am using?
    Thank you in advance!

  26. I attempt to add an item to my shopping cart and a login-box appears. This continous in an endless loop when I do attempt to login even though I am already logged in.

    Any help would be appreciated!

  27. Can I use a post office address to receive the package?

  28. Dear Eric,

    Would like to know how come there;s certain product we cannot purchase thought it’s toy.

    根据所在国法律法规或平台政策,此项商品限制下单购买。

    Is there a way we can buy this?

    • yes,taobao blocked some products for international buyers.you need to use a proxy to buy for you.

  29. Hi Eric, all my stuff arrived but got 1 left in warehouse I assume cause the status didnt update and I didnt get the item.

    2017-Apr-18Tues.09:09:41【中国】包裹正在等待揽收
    15:44:28【中国】[泰安市]韵达快递 山东宁阳县公司收件员 已揽件
    18:11:00【中国】[泰安市]山东宁阳县公司 已发出
    22:47:31【中国】[济南市]快件已到达 山东济南转运中心
    22:51:15【中国】[济南市]山东济南转运中心 已发出
    2017-Apr-20Thur.10:26:51【中国】[东莞市]快件已到达 广东东莞转运中心
    13:43:39【中国】[东莞市]广东东莞转运中心 已发出
    2017-Apr-21Fri.09:08:00【中国】[东莞市]广东东莞沙田公司派件员:中通中集仓 13757398149正在为您派件
    12:37:12【集运】您的包裹已在中通集运仓库正常入库
    12:37:12【集运】您的包裹已由中通集运仓库签收

    What should I do? How do I get them ship it to me?


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