How to Return the Goods from Warehouse to Taobao Seller?

You have a problem with your taobao order and you want to return it,right? I know that return and refund on taobao can be a terrifying thing specially when you cann’t read Chinese. Guess what – you are not alone.

Having helped many foreigners return and refund on taobao,I have decided to create a comprehensive guide on how to so this.

Note: you should also read another post together with this post to fully understand and implement the whole process.

The process is easy to follow even you dont know a single word of Chinese.

two situations explained

Situation 1

Someteims warehouse directly refused to sign for your parcel.then courier will automatically send parcels back to seller.

In this situation,you dont have to return items to seller,you can just choose and fill out the “refund only” form.

At the same time,you have to contact the seller to tell them your orders was rejected and sent back and they will receive it soon.

Note: you will usually see keywords like “拒绝签收”,”拒签” “已退回快递公司”in the order details page if warehouse directly declined to sign for your parcel.

this usually happens when the warehouse see a major issue on the parcel like too long,too heavy or brand logo on the parcel ect..

Situation 2

but most of the time,they will sign for it firstly,later they will check your parcel.when they find a problem,they will refuse to let it enter the warehouse system.

Note: you will usually see keywords like “abnormal”,”contraband”,”包裹异常”,”无法正常入库”,”违禁品” in the order details page if this happens.

without entering the warehouse,your parcel will not be registered in their system online and you are unable to pay for shipping fee for it.

Now you need to choose to abandon it or manually return it yourself to get a refund.

Four steps for taobao return and refund for Situation 2

Step 1. tell seller you want to return the items

#1 go to the return page


#2 choose “return and refund”


#3 fill out return request form

you need to choose the correct reason and leave a notes to seller or seller may refuse your request.

it is better to tell seller your real problem in English.more informaiton about this form,read this post.


#4 get the return address

once seller approved your request,the progress bar will go to step 3,and you will be shown the return address.

copy and save this address somewhere as we need this address to fill out another form.


we also need to fill out logistic company name and waybill number for return on this page,but not now.

as we still need to do another thing,which is to ask the warehouse to send back orders to this return address.

Step 2. tell the warehouse to ship items back to seller

Ater seller agreed with your refund request and give you the return address,you can ask the warehouse to ship back the items now.

Note: you only return items after seller approved your refund request.if not approved,you will not get your money back.

#1 click return to seller


#2 Fill out Return to seller form

you will see a form like below,fill out this form using the return address seller provided above.

if this form is too hard for you,you can take a screenshot to seller via aliwangwang.most sellers will help you fill out this form.

Note: we dont use zipcode too much in China,if you dont know the correct zipcode,use “000000” instead.


once you fill out the form correctly and pay for the domecit shipping fee,warehouse will send back your parcels within 1-2 days.

Step 3. give seller the tracking information for this return

#1 get the tracking number for return

after 1-2 days,we need to clik “return to seller(退回卖家)”again to find out the logistic information.


#2 complete the “Fill in the return logistics information” form

remember the page where we get the return address? we go back again to fill out the logistic company name and the waybill number.then click the orange button to submit the form.


Step 4. seller receive the items and release the refund

Now,we just need to wait 3-5 days until seller receive the return items and release the refund.

normally,money will back to your bank card within 7 working days.


you can leave a comments below if you still have any questions.

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179 thoughts on “How to Return the Goods from Warehouse to Taobao Seller?”

  1. Hi Eric,
    I’ve recently had to do my first return/refund from the forwarder’s warehouse and am pretty sure with my limited Chinese have done everything right so far. I managed to get a refund application going, gotten the seller’s return address, and inputted everything into the 退回卖家 screen for the forwarder. I just wanted to know where I can find out if the forwarder has actually sent the item back yet or not. It’s been a couple of days already, but I’m not sure where to look for confirmation so I can fill in the tracking details for the refund application.

  2. Hey Eric,

    I want to contact Zhongshan about my package, but I don’t know if they know English? How do I contact them? The warehouse says that my package is an error, so I issued a return/refund with the seller and they approved. Now, when I want the warehouse to return the item back to the seller, the item doesn’t let me choose it and it stills says error and that I need to contact them. I really need help with this.

  3. Hi Eric, I bought pens that have to be sent back to the sellers and the only reason I know that these wouldn’t have been sent to me is perhaps they include ink which is on the list of things that can’t be sent over. But two of them shouldn’t have ink at all because they’re ‘eyedropper’ pens. Would I have better luck going through a purchasing agent to get around this nonsense?

  4. Hi Eric,
    I have two items that have been rejected by warehouse. One item is banned goods the other says the size is too big to import. What do i need to do? How do i contact the seller directly?

  5. hello,
    i’ve started the return process and the seller okayed the return. Paid the return fees. I’m stuck in the waybill number part (#3), where do i get that waybill number from? I’ve contacted the forwarder already and they indicated the return process started and is waiting for me to complete #3. Do i need to wait for the forwarder to do the return first in order for the waybill number to appear?
    I’m a bit confused.
    Thank you!

  6. Hi Eric.

    I’ve managed a successful return to the seller via Taobao, and the seller has approved a refund.
    But now I’ve a “因您支付宝账号身份验证问题,退款资金如果退回余额后将无法直接使用” message about Alipay. My original payment was done via Credit card, but the refund link seems to want a Chinese bank account.

    What should I do?

  7. Hi Eric, I have bought some items from Taobao. The items have arrived to the warehouse but I left there for over 20 days. Now I could not find the consolidated shipment buttons for the items. Please help.

  8. Hi Eric,

    I successfully started a refund and got a return address from the seller. Now I am trying to fill out the return shipping address form, but it keeps saying “Submit Order Failed”. What am I doing wrong?

      1. I do have a question. The warehouse shipped it back to the seller using 中山速递 but I cannot find the logistics company in the drop down menu to confirm the return. Which one would it be?


  9. Hi, Eric.

    So I ordered 5 items from same seller and seems like some items in the order can not be shipped.
    It says special item and storage issue.

    Since I don’t speak Chinese, I am a little bit frustrated.
    Do I have to return everything I ordered from this seller or can I keep the items that the warehouse can ship and return the problematic items?

    And how do I find out which item is not shippable?

    Thank you so much for your help!
    Glad I found the website. 🙂

  10. hi Eric, what to do if they give the wrong waybill number at the taobao order. I requested for a refund, but then the seller gave me a right waybill number. now my item is stucked at the warehouse because taobao system cannot detect my order. so I cannot pay transit fee. so how?

  11. Hi Eric, i bought few item and 1 of the item warehouse wrongly calculate the shipping fees when i made the order payment. item arrive at warehouse and contact me that the item was oversize and they gave me option either ship by sea plus add some fees or return to seller. I agreed to return to seller and seller also agreed accepted my return. At the page when we paid for the return only show yuan12, but now seller asking me to pay him yuan120 for shipping fees.

    So how i need to go about??

      1. item size was 92*36*32cm. The problem is i just submit the return and warehouse still not sending back to seller. And seller asking 120yuan. But at return deliver fees only show 12yuan. This is because Taobao Global Direct Shipping fault wrongly calculate deliver fees when i purchase.

  12. Hello Eric, my seller agreed to return and refund on the products that i bought. The list of courier service that she provided is not available in Malaysia. How do i ship the item back to them for the refund ?

      1. what courier service that you recommend for return? as for the receiving Taobao use through Skynet malaysia. so i supposing can use back the same to send it back to them? please clarify m.

  13. Hi Eric,

    Thanks the great article. I wonder if you can give me some guidance on the following scenario:

    I purchased 5 items to be grouped and shipped overseas. However, 1 of 5 items was rejected by the warehouse for shipping due to transport policies. Return shipping for the item is more costly than the item itself. I would like the warehouse to trash the item instead of returning it. Is this possible?

    In addition, will this process disrupt the original shipping process. I don’t want the other 4 items to be delayed.

    Thank you very much in advance.

    New Tabao User

    1. Hi,yes,it is possible,some readers did this just need to contact your warehouse,tell them which item you want to trash.and No,it won’t disrupt the original shipping process for other 4 items.

    1. it depends on the refund type.Refund be automatically credited back into your Alipay accounts if it is a successful transcation.will be back to your bank accounts if it is a failed transcation.

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