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Taobao Global Consolidation and Shipping

I am getting tons of requests for a detailed tutorial on Taobao consolidated shipping. In another post, I have stressed a whole lot about it, but it still seems that I don’t clarify myself enough.

Many beginners still are not clear what Taobao consolidated shipping is. So in this post, I will make an attempt to explain basics of Taobao consolidated shipping and how to use it.

# what you will learn from this post

  • #1 How does it work
  • #2 Does it support my country
  • #3 What is the shipping cost to my country
  • #4 What they cann’t ship
  • #5 How do they calculate the shipping fee
  • #6 Step by step guide to this service
  • #7 Two methods to contact the forwarder

#1 how does it work

Taobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.

Step 1: First payment

You submit orders with this option selected and make the first payment for order value+domestic shipping fee from seller to China forwarder’s warehouse.

Step 2: Seller ship orders to forwarder warehouse

Seller will be shown the forwarder warehouse address with your unique ID on the order page and send orders to the forwarder warehouse.

Step 3: Warehouse receive your orders

Warehouse receive it ,weigh it,update you the weight and shipping fee from your account.

Step 4: Second payment

you can log in and make the second payment for the International shipping fee (from forwarder’s warehouse to your destination address).

they will consolidate and ship all your orders in one parcel to your address.

#2 Does it support my country

It currently supports 10 regions which are:

USA, Canada, Australia, New Zealand, Singapore, Malaysia, Japan, HongKong, Macau, Taiwan.

Shipping Methods Shipping Model Supported Areas:
Taobao Global Consolidation and Shipping(集运) Air USA, Canada, Australia, New Zealand, Japan, Malaysia, Singapore, Hong Kong, Macau, Taiwan
Sea Australia, New Zealand, Malaysia, Singapore, Taiwan

#3 what they cann’t ship

The short version

there are total 100+ types of items taobao will not ship abroad,most of them,we will never order it on taobao,so I listed 8 of the most common types of items that we usually mistakenly order:

1. Items exceed size or weight restriction:

Each forwarder has set a restriction for the max weight and size of the parcel they will accept,make sure your parcel are not too long or too heavy.

2. Food

tea, instant noodles, bamboo products, etc.;

3. Liquid, paste, powdered items:

Cosmetics like perfume,lipstick,foundation,nail polish,pencils,pens,alcohol,thermometer,ink etc..

4. Knife and Gun

survival knife,toy gun,water bb gun

5. Electronic device

humidifier,rice cooker,electric toy,vacuum cleaner,etc

6. Magnetic items or parts

Magnets, audio equipment such as audio, motors, speaker, compasses, coils, etc.

7. Battery and items with inbattery

Mobile phones, computers,powerbank,watches,lithium battery

8. Branded,fake,replica,counterfeit items

The full version

Here is the full list of prohibited items,if you are curious,you can go and take a look at it.

#4 How much does the shipping cost

Taobao to USA shipping cost

Taobao to Canada shipping cost

Taobao to Australia shipping cost

Taobao to New Zealand shipping cost

Taobao to Japan shipping cost

Taobao to Malaysia shipping cost

Taobao to Singapore shipping cost

If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment.

Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

#5 How do they calculate the total shipping cost

the shipping fee

Your parcel will be charged by either actual weight or volumetric weight – whichever is greater. Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

The volumetric weight calculation formula Taobao forwarder use is L * W * H / 6000 = KG

An example: Let’s say a parcel is 50cmx20cmx20cm and weighs 2.5 kg.

  • Multiply the dimensions together to get 20000.
  • Divide by 6000 to get 3.33, which rounds up to 3.5.
  • That means the volumetric weight for this parcel is 3.5kg. Because the actual weight is 2.5kg, you will be charged for 3.5kg on this parcel because it is the greater of the two (volumetric weight vs. actual weight), making 3.5kg the chargeable weight.

GST and Customs taxes

here is the chart of tax threshold and rate listed:


if you choose official air transport,A 5% GST will be charged in advance when you pay for the international shipping fee.

the service fee for remote areas

if you are from Hongkong,the will charge service fee for residential address(20 HKD) and remote areas(30 HKD).

#6 step-by-step tutorial on how to use it

the following is a step-by-step guide on how to use Taobao Global Consolidation and Shipping:

Step 1: first payment

When making an order, please select or add a new address at the shipping address section, and then choose “”After the consignment(集运)” “.

taobao cargo

you can click “Modification Service Provider” to  choose your preferred forwarder based on their pricing and service standards.

After confirming your selection, proceed to payment and complete your order.

Step 2: Manage Your Parcel

Click [跨境物流管理(cross-border logistics management)] in the upper right corner of world.taobao.com homepage or click here

Step 3: Choose parcels to be consolidated

Now you will see your parcels that are waiting to be consolidated.

select products that you want to consolidate.The system will automatically calculate total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place.

After confirmation, click “One-click package settlement(一键合包结算)”.


The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged 1 CNY per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Note: you will not receive any notification when orders reach the forwarder’s warehouse,you are advised to download “淘宝Lite” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

Step 4: second payment

After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Now the international shipping fee payment settled. Check the status closely and wait for your parcels.

#7 How can I contact the forwarder

There are two ways to get in touch with them,first is by aliwangwang,second is by livechat. they can understand and speak a litte English,so make sure you use simple and plain words.

aliwangwang with the forwarder

On the [物流订单(Logistics Order)] tab, click on the blue icon to consult with the forwarder Customer Service.

livechat with forwarder

Click the following forwarder link to have a livechat with them,if you are not sure which forwarder you are using,check it from this page.

United States 官方空运 佳成国际 中山速递
Canada 官方空运 佳成-UPS 中山速递
Australia 官方空运 官方海运 官方直送
New Zealand 中通秀驿ZTO 4PX
Japan 4PX
Singapore 官方直送 官方空运 官方海运
Malaysia 官方直送 官方空运 官方海运
Hong Kong 官方配送服务 顺丰速运 官方直送
Macau 顺丰速运 官方直送
Taiwan 官方直送 官方空运 4PX
顺丰速运 圆通速递 官方海运

That’s all. I hope that this post helped you understand consolidated shipping at a better level.Please leave a comment below, and let me know what you think!

You may also want to see step by step ordering from taobao guide for beginners.

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531 thoughts on “Taobao Global Consolidation and Shipping”

  1. hello i from malaysia, i want to asking , i don’t receive my parcel until now 25/10/2017 , i using courier dex-i, why so take long time to customs processing.


    Tracking No:18808824823
    Location Status Received by

    MALAYSIA Customs Processing

    MALAYSIA Estimate Flight Arrival

    CHINA Customs cleared

    MALAYSIA Shipment Uplifted Partially

    GUANGZHOU, CHINA Intransit to Destination

    GUANGZHOU, CHINA Shipment Picked Up

  2. Hi Eric,
    I got a problem with JCEX and I don’t know how to contact them. Taobao says that 【集运】您的包裹已被佳成集运仓正常入库 and 您的包裹已到达集运仓,请处理并支付集运费,处理集运 but in the 佳成-USPS box I don’t see my item so I cannot pay for the overseas shipping. What should I do now?
    Thank you!

  3. I buy the same item through taobao so I’m aware of how much it weighs. This time the weight is not even close to being accurate. 1 item equals 0.68kg. I purchased 9 and somehow they calculated the total at 21kg which would cost me $140!
    What can I do?

  4. I am a dropshipper, does taobao global consolidation and shipping accept the combination of few orders and ship to few addresses or only consolidate and ship to one address?

  5. Hi Eric, Can you help me please. I don’t know what this means? I am trying to buy a hockey jersey.
    异常类型: 违禁品

    异常说明: 很抱歉,您的包裹因违禁品原因无法正常入库,请速与广东中山速递集货商联系

    异常件重量: 0.401 KG

    异常件状态: 待处理

    请选择: 放弃异常件 集运商会摧毁异常件,若订单内还有其他正常件,会保留正常件
    寄回异常件 配送商将异常件或整个订单退回卖家卖家或者某个地方,您需要根据异常件的重量,支付卖家运费

  6. Hi eric,

    I bought thing on the 23 sept 2017 it been one week till now there state still waiting for warehouse to sign, may i know why is it so long, by the way i selected lazada (air). Really need your reply to clear my doubt. Thank you.

  7. Hi Eric

    I will like to create an account for ship (not air) I need to buy some furniture , how am I do it? I already have an existing account in Taoboa (for air I using 4px) .pls advice

  8. I find global consolidation shipping to be terrible, i purchased 3 items and used JIACHENG, and they did not ship one of my items i paid for which was roughly 100 USD

    what can i do to get the money back, for this item, i message them everyday and just get the same BS
    where they tell me to contact them tomorrow

    1. me too, terrible to “chat” to global consolidation, Zhongshan, I also purchased 3 items. DHL Express blamed Zhongshan didn’t requested a “proof of delivery” or “require proof of signature” so the driver just left my package at my front door in crowded street, not even bother to hide it… and the consequence of that action, someone stolen it.

      Now Zhongshan ask me to prove that I have paid for the items I ordered at Taobao forward to them. I gave my order number from Taoboa and the reference number from DHL that concluded it was stolen… I have a gut feeling Zhongshan won’t even bother reimburse me! Will give a run around. Guess I will have to claim with my CC company.
      I think chinese forwarding service is terrible. I used many time a japanese forwarding… They do the purchase for you and send a picture of all the items to be send and a picture of the outside of the parcel. I got nothing of the sort from Taobao global consolidation.
      Also the japanese forwarding will let you choose how fast or slow transit, and alway a required signature… Yeah, Zhongshan/DHL was able to send to me within 4 days or 2 business days from China to North America but never bother select a “signature required”.

  9. My goods has arrived LAZADA集运仓库 in China and pending to be consolidated and shipped to Malaysia. May I know is it possible for me to change the delivery address in Malaysia?

  10. Dear Eric,
    I ordered a few items on Taobao for the first time recently and chose Lazada consolidated shipping by sea. The items have been despatched domestically and I’ve paid the shipping for each order when I was notified. Now, some of the orders have been automatically checked as received but I have not got the goods. On the status page, the message is
    Do you know if this means the items are still on the way to me or they’re stuck in the warehouse waiting to be sent out? Must I contact them to release the orders for shipping to my country? Also where can I find the tracking number?
    Thank you.

  11. Hi there, can I ship handheld vacuum cleaner via this service? I also read somewhere that they charge by actual weight and not volumetric weight, is this true? Thank you.

  12. Hi, I have made an order few days ago, but now I want to make a new order. Is it still possible to combine shipping for these two different orders? Can you tell me how to do it?

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