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Taobao Global Consolidation and Shipping

I am getting tons of requests for a detailed tutorial on Taobao consolidated shipping. In another post, I have stressed a whole lot about it, but it still seems that I don’t clarify myself enough.

Many beginners still are not clear what Taobao consolidated shipping is. So in this post, I will make an attempt to explain basics of Taobao consolidated shipping and how to use it.

# what you will learn from this post

  • #1 How does it work
  • #2 Does it support my country
  • #3 What is the shipping cost to my country
  • #4 What they cann’t ship
  • #5 How do they calculate the shipping fee
  • #6 Step by step guide to this service
  • #7 Two methods to contact the forwarder

#1 how does it work

Taobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.

Step 1: First payment

You submit orders with this option selected and make the first payment for order value+domestic shipping fee from seller to China forwarder’s warehouse.

Step 2: Seller ship orders to forwarder warehouse

Seller will be shown the forwarder warehouse address with your unique ID on the order page and send orders to the forwarder warehouse.

Step 3: Warehouse receive your orders

Warehouse receive it ,weigh it,update you the weight and shipping fee from your account.

Step 4: Second payment

you can log in and make the second payment for the International shipping fee (from forwarder’s warehouse to your destination address).

they will consolidate and ship all your orders in one parcel to your address.

#2 Does it support my country

It currently supports 10 regions which are:

USA, Canada, Australia, New Zealand, Singapore, Malaysia, Japan, HongKong, Macau, Taiwan.

Shipping Methods Shipping Model Supported Areas:
Taobao Global Consolidation and Shipping(集运) Air USA, Canada, Australia, New Zealand, Japan, Malaysia, Singapore, Hong Kong, Macau, Taiwan
Sea Australia, New Zealand, Malaysia, Singapore, Taiwan

#3 what they cann’t ship

The short version

there are total 100+ types of items taobao will not ship abroad,most of them,we will never order it on taobao,so I listed 8 of the most common types of items that we usually mistakenly order:

1. Items exceed size or weight restriction:

Each forwarder has set a restriction for the max weight and size of the parcel they will accept,make sure your parcel are not too long or too heavy.

2. Food

tea, instant noodles, bamboo products, etc.;

3. Liquid, paste, powdered items:

Cosmetics like perfume,lipstick,foundation,nail polish,pencils,pens,alcohol,thermometer,ink etc..

4. Knife and Gun

survival knife,toy gun,water bb gun

5. Electronic device

humidifier,rice cooker,electric toy,vacuum cleaner,etc

6. Magnetic items or parts

Magnets, audio equipment such as audio, motors, speaker, compasses, coils, etc.

7. Battery and items with inbattery

Mobile phones, computers,powerbank,watches,lithium battery

8. Branded,fake,replica,counterfeit items

The full version

Here is the full list of prohibited items,if you are curious,you can go and take a look at it.

#4 How much does the shipping cost

Taobao to USA shipping cost

Taobao to Canada shipping cost

Taobao to Australia shipping cost

Taobao to New Zealand shipping cost

Taobao to Japan shipping cost

Taobao to Malaysia shipping cost

Taobao to Singapore shipping cost

If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment.

Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

#5 How do they calculate the total shipping cost

the shipping fee

Your parcel will be charged by either actual weight or volumetric weight – whichever is greater. Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

The volumetric weight calculation formula Taobao forwarder use is L * W * H / 6000 = KG

An example: Let’s say a parcel is 50cmx20cmx20cm and weighs 2.5 kg.

  • Multiply the dimensions together to get 20000.
  • Divide by 6000 to get 3.33, which rounds up to 3.5.
  • That means the volumetric weight for this parcel is 3.5kg. Because the actual weight is 2.5kg, you will be charged for 3.5kg on this parcel because it is the greater of the two (volumetric weight vs. actual weight), making 3.5kg the chargeable weight.

GST and Customs taxes

here is the chart of tax threshold and rate listed:


The amount of this tax threshold is the total amount including the actual value of the goods and the freight, not only the value of the goods (except Singapore/Malaysia).

the amount of the Singapore/Malaysia tax threshold is subject to the value of the goods.

for Canadian:

if you choose official air transport, A 5% GST will be charged in advance when you pay the international shipping fee.

the service fee for remote areas

if you are from Hongkong, will charge a service fee for residential address(20 HKD) and remote areas(30 HKD).

#6 step-by-step tutorial on how to use it

the following is a step-by-step guide on how to use Taobao Global Consolidation and Shipping:

Step 1: first payment

When making an order, please select or add a new address at the shipping address section, and then choose “After the consignment(集运)” “.

taobao cargo

you can click “Modification Service Provider” to choose your preferred forwarder based on their pricing and service standards.

After confirming your selection, proceed to payment and complete your order.

Step 2: Manage Your Parcel

Click [跨境物流管理(cross-border logistics management)] in the upper right corner of world.taobao.com homepage or click here

Step 3: Choose parcels to be consolidated

Now you will see your parcels that are waiting to be consolidated.

select products that you want to consolidate. The system will automatically calculate the total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place.

After confirmation, click “One-click package settlement(一键合包结算)”.


The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged 1 CNY per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Note: you will not receive any notification when orders reach the forwarder’s warehouse,you are advised to download “淘宝Lite” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

Step 4: second payment

After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Now the international shipping fee payment settled. Check the status closely and wait for your parcels.

#7 How can I contact the forwarder warehouse

There are two ways to get in touch with them,first is by aliwangwang,second is by livechat. they can understand and speak a litte English,so make sure you use simple and plain words.

aliwangwang with the forwarder

On the [物流订单(Logistics Order)] tab, click on the blue icon to consult with the forwarder Customer Service.

livechat with forwarder

Click the following forwarder link to have a livechat with them,if you are not sure which forwarder you are using,check it from this page.

United States 官方空运 佳成国际 中山速递
Canada 官方空运 佳成-UPS 中山速递
Australia 官方空运 官方海运 官方直送
New Zealand 中通秀驿ZTO 4PX
Japan 4PX
Singapore 官方直送 官方空运 官方海运
Malaysia 官方直送 官方空运 官方海运
Hong Kong 官方配送服务 顺丰速运 官方直送
Macau 顺丰速运 官方直送
Taiwan 官方直送 官方空运 4PX
顺丰速运 圆通速递 官方海运

That’s all. I hope that this post helped you understand consolidated shipping at a better level.Please leave a comment below, and let me know what you think!

You may also want to see step by step ordering from taobao guide for beginners.

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630 thoughts on “Taobao Global Consolidation and Shipping”

  1. Hello, I have a question. I live America and if I use the seller’s shipping method in taobao to buy stuff, do I need to pay additional shipping fees when my item reaches the warehouse and will the seller directly ship the item to my address just like what sellers do in AliExpress.

  2. Genesis Cabrera

    Hi Eric,
    I have already made an order on taobao and am waiting for all of the order to come and be consolidated to be shipped to the US. Only half of the items have arrived at the warehouse, however the shipping is almost $200 (more specifically 1080 yuan) for only 11.469kg. This makes absolutely no sense since I’ve ordered from taobao in the past and was charged much less than what I’m being charged now and the order weighed a lot more. Back in 2019, I paid 731 yuan for a 16.477kg package.

    I would really appreciate your help because I don’t know what to do and my Mandarin is not very good. I truly do not understand why they are charging me so much for shipping now. I am using 官方空运, which is really same forwarding service I used back in 2019 when I ordered off of taobao. The math doesn’t add up and shipping is exponentially higher than before. I don’t know if this the right amount to charge me or not. Please let me know what you think about the situation and what I should do. Thank you.

    1. I see that their official shipping rate is 90 yuan per kg now to the USA, so your price is right.

      Air shipping to the US is very expensive now, shipping to Amazon FBA is almost two to three times more expensive than before.

      You can either return it or find a third-party shipping agent and have the warehouse send it to your shipping agent.

  3. Hi Eric,
    I’m confuse on shipping cost calculation, 1 of my parcel is 64*46*35cm which sum out to be 17.173kg. if the 1st kg is 21 rmb (according to cainiao chart) and subsequent KGs is 7.4 rmb, it should cost me only 143.1 rmb but how come it is charging me 166.40 rmb? no matter how I calculate it just don’t get me 166.40 rmb which really confuse me. Is there like hidden cost? Another of my parcel as well is 1.079kg and cost me 36.31 rmb for shipping, even if it calculate as 1.5kg should also cost me less than that? Need your advise please..

    Thank you so much.

    1. If you think your charges are not acceptable, you can contact your warehouse and ask why.

      For some places, the warehouse will charge some tax(Customs tax or GST) in advance.

      This can also cause you to pay more than the calculated fee.

  4. Hi Eric,
    Thank you for your sharing, so helpful xo. Can you help me out with some questions please. Thank you so much. I am living in Australia by the way.
    1. Is this you will be noticed by senders how long about waiting when you finishing your orders with Taobao. and normally how long this will take to be shipped to Aus. for example by sea with big boxes
    2. If you ordered from different shops in Taobao, but chose the same way by sea to ship to Aus, do you think all of my orders can go by 1 carrier and come in a same time or they will go separetly.
    3. If I do want to buy some fake products, can I still buy in any limitted, or just no at all.
    Thank again.
    I am looking forward to hearing from you.
    Have a good day.

    1. Hi,Cynthia
      here are my answers:
      1. if by sea, it will take 6-7 weeks.
      2. if you combine them in one shipment, they will be shipped by one carrier and come at the same time.
      3. it depends, If it is a very well-known brand, there will be trouble.

  5. Hello Eric! May you help me? There was a package that got to the warehouse, and I realized that I did not want it. I tried to return it, and believed this whole time they have shipped it back to the seller. But they didn’t, and now it’s not even showing that it’s in the warehouse anymore. Are they still charging me daily? What do I do? I’m not sure who has it or where it is but I know I do not want it and would prefer a refund. Thank you 🙂

    1. I think you should first contact the warehouse to clarify the status of your package, if they have returned the package, they will provide you with the domestic tracking number, you can use this tracking number to apply for a refund from the seller.

  6. This is my first time trying to purchase on Taobao.com. I am in the US. When I get to entering a shipping address, I do not see a choice for 集运 or “After the Consignment”, either before or after I enter my US address. (Also, the shipping address entry form I’m seeing is just in Chinese. Your screenshot is in English. Am I looking at the wrong thing?)

  7. Hi Eric,
    Thank you for sharing. It’s a really helpful article. I have a few questions:
    – I am making my 1st Taobao purchase. Currently I only see one shipping option – “官方海运”. Why is that so? I cannot see the ship by air option.
    – My total combined amount is about $320+. If only the shipping by Sea option is available, I will be charged GST when it arrives in Singapore? When and how do I make payment for GST? Is this a 3rd payment that Taobao or SG customs will bill me later?
    – I am buying small boxes of incense sticks, and their weight is really light. Like maybe 100g for a box at most, or even like 3g for sample packets. However the shipping by sea fees are surprisingly expensive for something so light – 28rmb for a 100g box of incense. Is this due to the size of the box? Although I think the box dimensions should be quite small. I thought that maybe 3-4 small boxes will cost 21rmb or a bit more. Did not expect it to be charged at per box.

    Thank you.

    1. Hi, Jean

      1. you can only see sea shipping means this product only supports sea shipping.

      2. when it arrives in Singapore, your local delivery company will tell you how to pay for the GST.

      3. I don’t know the specifics of your product, but their billing weight is based on the actual weight and volume weight whichever is greater.

      1. Hi Eric,
        Thank you for your reply. For (2), is the local delivery company Taobao’s partner? They will have my contact and address to inform me of the GST charge once the parcels arrive in Singapore? Or will the delivery person collect from me on the spot when I open the door (more inconvenient as I do not want to trouble my landlord with cash payment).
        Thank you once again.

  8. For shipping to Canada, will Taobao automatically charges the 5% GST and 7% customs tax to the order?

    What is the local courier once the parcel is handed from Cainiao in Canada? Your chart has a “*” symbol but no clarification. Is it Canada Post? Is there an option for EMS shipping for Canada from Taobao? Would like to avoid UPS, DHL and FedEx. Thanks!

    1. Taobao’s website said that Canada’s shipping rate already includes customs tax and GST.

      Previously it was possible to choose, but now it is not possible to choose. Cainiao has different cooperation delivery companies in different places, It may be UPS or DHL, you can not choose yourself.

  9. Hey Eric, what happens when the person at the warehouse refuses to accept it due to prohibited items? Can you talk to them? Does the shipping get refunded as well? Thanks!!

    1. If they reject your items, your items will be returned to the seller, and you can apply for a refund and notify the seller that your product has been returned so that they will approve the refund and get your money back.

      Domestic shipping fees will not be refunded, but international shipping fees will be refunded.

  10. Hey Eric!

    What happens if you don’t agree or think the second international shipping is too expensive? Will you be able to cancel the order and does that mean the first shipment fee won’t be refunded?

    Thanks for your help!

  11. Mohamad shazureen bin shatar

    im often use taobao direct shipping for buying fake nike shirts around 1, 2 pcs . Then i decide to take a bulk order of fake nike shirt and use sea shipping consolidation ,
    question : thus this can make my order been ban or cant reach to my address , I’m just afraid . btw I’m from west malaysia

    1. I know there are many people who took the risk and successfully received fake items with Taobao official shipping.

      But I don’t recommend that you use the official shipping method to buy fake stuff, because once found, they may withhold your order.

      As for shipping to Malaysia, a lot of 3rd-party forwarders can send you fake or replicas.

  12. Hi Eric
    Nice reading ton how to ship from Taobao.
    My question is if you order from Taobao with many different things and how will they delivered to the same warehouse for consolidating shipping ?
    What will happen if some of the things you order deliver to different warehouse ?
    China is so big, I thinks there are many warehouse ?

    1. Right now there are not many warehouse options or shipping options, only 1-2 warehouses.

      As long as you choose the same shipping method when placing an order, the seller will send it to the same warehouse address.

      Because there is only one warehouse address for a shipping method.

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